Refund Policy 

At ALPY, we are committed to providing you with exceptional service for your Alpine transfers. We understand that sometimes plans change, and we aim to accommodate your needs to the best of our ability. Please read our refund policy carefully to understand our cancellation and refund procedures. 

1. Full Refund (Cancellation 7 Days Before Transfer): 

If you cancel your transfer 7 days before the scheduled date, you are eligible for a full refund of your booking price. 

2. Partial Refund (Cancellation Less Than 7 Days Before Transfer): 

If you cancel your transfer less than 7 days before the scheduled date, a 50% refund of your booking price will be issued. 

3. No Refund (Cancellation Less Than 24 Hours Before Transfer): 

Unfortunately, we cannot issue any refunds for cancellations made less than 24 hours before the scheduled transfer time. 

4. Refund Processing: 

Refunds will be processed using the same payment method you used for booking. 

Please allow up to 1-10 business days for the refund to appear in your account. 

5. Refund Request: 

To request a refund, please email us at info@alpy.eu with your booking details and the reason for cancellation. 

Refund requests must be made by the person who made the booking. 

6. No-Show Policy: 

If you do not show up for your transfer without prior notice, no refund will be provided. 

7. Booking Modifications: 

We understand that plans can change. If you need to modify your booking, please contact us as soon as possible, and we will do our best to accommodate your request. 

8. Weather and Safety Concerns: 

In cases of extreme weather conditions or other safety concerns that prevent us from providing the transfer service, a full refund will be issued. 

9. Exceptional Circumstances: 

In rare and exceptional circumstances beyond your control (e.g., medical emergencies), please contact us, and we will assess refunds on a case-by-case basis. 

By booking our services, you agree to abide by this refund policy. We recommend reviewing this policy before making a reservation with us. 

If you have any questions or need further clarification, please do not hesitate to reach out to our customer support team at info@alpy.eu 

ALPY reserves the right to amend this refund policy at any time without prior notice. Any changes will be posted on our website.