Refund Policy

At ALPY, we are dedicated to providing reliable and high-quality transportation services in the Alpine region. However, we understand that unforeseen circumstances may arise, both for our clients and for us. Please carefully review our refund policy, which outlines the terms and conditions regarding cancellations, refunds, and other contingencies.

1. Full Refund (Cancellation 7 Days Before Transfer):
If you cancel your transfer at least 7 days before the scheduled date, you are eligible for a full refund of the booking amount.

2. Partial Refund (Cancellation Less Than 7 Days Before Transfer):
If you cancel your transfer less than 7 days but more than 24 hours before the scheduled date, a 50% refund of the booking amount will be issued.

3. No Refund (Cancellation Less Than 24 Hours Before Transfer):
Cancellations made less than 24 hours before the scheduled transfer time are not eligible for a refund.

4. Flight Delays or Changes Beyond Our Control:
We understand that flight schedules may change. In such cases:

For flight delays of less than 90 minutes, we will do our best to adjust and accommodate the transfer without additional charges.
For flight delays exceeding 90 minutes, the situation will be considered a no-show, as we may not be able to guarantee driver availability. Refunds will not be provided in such cases.
Additional expenses incurred (e.g., alternative transport) due to flight delays should be claimed through your travel insurance. We are happy to provide supporting documentation if required.

5. Unforeseeable Circumstances (Road Closures, Accidents, etc.):
In rare cases of unforeseeable events such as road closures, accidents, or extreme weather conditions that prevent us from completing a timely pick-up:

We will make every effort to find alternative arrangements to get you to your destination.
However, if you miss your flight or incur additional expenses due to these circumstances, we cannot be held responsible for these costs.

6. Refund Processing:
Refunds will be processed using the same payment method you used for booking. Please allow 1–10 business days for the refund to appear in your account.

7. Refund Request:
To request a refund, please email us at info@alpy.eu with your booking details and the reason for cancellation. Refund requests must be made by the person who booked the transfer.

8. No-Show Policy:
If you do not show up for your scheduled transfer without providing prior notice, no refund will be issued. This includes cases of flight delays exceeding 90 minutes, unless otherwise agreed in advance.

9. Booking Modifications:
If your plans change and you need to modify your booking, please contact us as soon as possible. We will do our best to accommodate your request, but additional charges may apply.

10. Weather and Safety Concerns:
In cases where extreme weather or safety concerns prevent us from operating the transfer, a full refund will be issued.

11. Exceptional Circumstances:
In rare cases of exceptional circumstances beyond your control (e.g., medical emergencies), please contact us. Refund requests for such situations will be assessed on a case-by-case basis.

By booking our services, you agree to abide by this refund policy. We strongly encourage you to review this policy before making a reservation. If you have any questions, please feel free to reach out to our customer support team at info@alpy.eu.